You can relax with our 3-part HVAC repair process
In southern Georgia and northern Florida, customers know they can call Ray & Son day or night to help. If your air conditioner breaks or acts as if it’s going to, call us for service and repairs. We have over 50 years of experience helping home and business owners with comfort, safety and air quality in the HVAC business.
No job is too big or difficult. We can fix any make or model of air conditioner. Complete satisfaction is our goal. We believe in customer service so we offer a 100% satisfaction guarantee on our work.
Read on to familiarize yourself with our customer-driven repair process…
Air Conditioner Repair Process – Step One
At Ray & Son, our first step is an Inspection and Plan. We fully stock our trucks so our repair technicians have the parts and tools needed. Our NATE-certified techs will greet you and get to work quickly. He or she will thoroughly inspect your system to form a plan to deal with the problem.
Air Conditioner Repair Process – Step Two
After inspecting, our tech will discuss the cause of the problem with you, sharing everything they find. Next, our Ray & Son technician provides you with multiple repair options and an upfront quote. We always provide the cost for any repair services for your approval. Ask questions and our tech will explain anything you want to better understand.
Air Conditioner Repair Process – Step Three
After approval, your technician will start fixing your problem. Using the fully stocked truck, most repairs are made within the same visit. Our professional technicians respect your time and take the time to do things right.
Keep Your Air Conditioner in Peak Condition
Reduce your need for HVAC repairs by joining a service plan, such as Ray & Son’s Comfort Club. Enjoy two cleanings and 17-point seasonal tune-ups for your HVAC systems.
When you’re a member, we offer a “repair-free guarantee!” After an annual tune-up of your air conditioning unit, we guarantee no repairs needed for 90 days. If you do, we refund the cost of the tune-up.
Regular maintenance helps you save energy. During a tune-up, our tech cleans, lubricates and tests for signs of extra wear and tear. Address those issues and your AC unit runs more efficiently.
In fact, if your energy bill is the same or higher compared to the same period and use last year, we’ll refund the difference. Be sure to schedule tune-ups twice a year for the best energy efficiency.
Need a New Air Conditioner?
Concerned about your air conditioner? Call Ray & Son for a free estimate. As a Carrier Factory Authorized Dealer, we stock a variety of models. We can find the right unit for you and your budget while having financing options available to meet your needs.
At Ray & Son we celebrate over 50 years of “Where Service is our Business and Quality is a Way of Life!” Contact Ray & Son today for all your HVAC repair, service and install needs in southern Georgia and northern Florida.