It has been 54 years since Troy Ray Jr. founded our family business and, from that first day to this very day, we have taken real pride in the manner in which we perform our work for the community in general and for our customers specifically. Our Loyal customers know that Ray & Son Heating & Air Conditioning is totally focused on finding the best solution for each customer’s comfort needs. Our amazing group of highly trained professional employees is totally committed to doing the job the right way every time and to providing the ultimate in customer satisfaction.
In recognition of our professionalism and quality driven approach to all aspects of our business, Ray & Son Heating & Air Conditioning has been awarded the Carrier President’s Award in 2007 and then in each of the past 3 years.
We are honored to have the Carrier Factory Authorized Dealer designation which is the result of Carrier’s recognition of our proven leadership and industry innovation as well as the continuing investment in the training of our staff and to achieving top scores in customer satisfaction. This is just one of the many reasons that our customers think of Ray & Son Heating & Air Conditioning as the company to keep “their winters warm and their summers cool.”
To continually and aggressively, for the prosperity and betterment of all, set new and higher standards in total customer SERVICE and SATISFACTION that our competitors and industry may follow!!!!
To perform our jobs in a courteous, thorough, and professional manner, to give our customers every reason to accept and recommend Ray & Son Heating & Air Conditioning as their HVAC company.
Why Choose a Factory Authorized Dealer?
Carrier Factory Authorized Dealers are the home heating and cooling experts to turn to. They are your single resource for all your home comfort needs, from tailoring your ideal comfort system to installation, service and beyond. The Carrier Factory Authorized Dealer initiative is a rigorous, standards-based national endorsement. Less than five percent of heating and cooling professionals in the country receive this distinction. We recognize that how you ultimately feel in your home and about Carrier brand equipment has a lot to do with the performance of the dealer representing it.
We are so confident that you will be comfortable not only with your Carrier heating and cooling products, but with your Carrier Factory Authorized Dealer that we back it up in writing with a 100% satisfaction guarantee. It’s your sure sign of an air conditioning and heating system dealer that will provide you with superior products, intelligent insight and the highest levels of service.
Factory Authorized Dealers are also required to meet rigorous standards of customer satisfaction. These standards require that each Carrier Factory Authorized Dealer maintains an exceptionally high level of customer satisfaction based on customer satisfaction surveys filled out after in-home visits. This ensures that if your dealer is a Carrier Factory Authorized Dealer, you can be comfortable knowing that they are there to make your experience as pleasant as possible.
Only the most loyal of Carrier Dealers have the opportunity to become a Carrier Factory Authorized Dealer. This loyalty translates into experience. By offering Carrier products almost exclusively, these dealers have become experts on these systems, offering you the best service available. You can also rest assured that all Carrier Factory Authorized Dealers meet strict guidelines for insurance requirements, liability coverage, EPA certifications, warranties, product training and installation and repair procedures. These truly are the Carrier Experts you can turn to.
With a Carrier Factory Authorized Dealer you have the opportunity to work with a technician who has earned a NATE certification. North American Technician Excellence (NATE) is the leading certification program for technicians in the heating, ventilation, air-conditioning, and refrigeration industry and is the only test supported by the entire industry. This means that our Factory Authorized Dealers are certified to do the job right.
Becoming a Carrier Factory Authorized Dealer is no easy feat. Only those expert heating and air conditioning dealers who meet our highest standards and closest scrutiny for their technical expertise and their business practices earn the Carrier Factory Authorized Dealer distinction. For comfort and value, there is a simple, risk-free solution to ensure that your heating and cooling professional delivers as promised. Choose a Carrier Factory Authorized Dealer… where your satisfaction is 100% guaranteed.